What The Process Looks Like
Grillz Crafting: It’s Not a Race, It’s a Masterpiece
We know you’re excited to get your bling on, but crafting custom grillz is like fine wine—it takes time to get it just right. Once we’ve got your correct dental impression, we dive into the magical world of grill-making, and since each one is handmade (not machine-punched), it’s a process that takes about 3 weeks.
Now, before you start counting down the days, here's the deal: sometimes life happens, workloads pile up, and grills need a little extra TLC. We’re here to keep you in the loop every step of the way, but rushing us is like trying to fast-forward a great movie—you miss out on the best parts!
So, we humbly ask for your patience as we work our magic. After all, we’d rather deliver something that makes you say "WOW" than rush it and get an "eh." Trust us—great things take time, and we promise it’ll be worth the wait!
Thanks for hangin' in there while we put the sparkle in your smile.
Here's a step-by-step guide to our order process:
Once you’ve found your desired product and placed your order, we get started right away! This is one of the main reasons we don’t offer refunds—because we immediately begin preparing the materials needed to craft your Protective Mouth Grill.
After placing your order, you’ll receive a confirmation link, taking you to JotForm to verify your selection and upload a photo of your smile, if necessary. (immediate) We're waiting for you to complete this step before moving forward, so please do so as soon as possible.
Next, we’ll ship your impression kit to you. Even if you haven’t confirmed your order yet, we’ll send the kit promptly since this step takes time to complete. (2 business days + 3-5 business days shipping route given no delays)
While we’re confirming your order with our jeweler, it’s your turn to make your dental impression at home. The kit comes with materials and instructions to guide you. Once your impression is ready, you’ll upload it to another JotForm for us to verify. If everything looks good, we’ll send you an email confirming that you can ship your impression back to our jeweler using the provided return label. (this should be done within 30 days to avoid disruption.)
If your impression isn’t accepted, we’ll let you know. Although we don’t send replacement kits, you’re welcome to use another molding kit from a different provider or order another from us. Our priority is getting a high-quality dental impression to craft the perfect piece for you. (this is circumstantial)
After your dental impression arrives at our jeweler, they begin their process, which is beyond our control. While we aim for a three-week turnaround, delays can occur, so we ask for your patience. During this time, there may be limited updates, but rest assured, both we and our jewelers are working hard. You can also check your order status on our website. (3 weeks given no delays)
Once your grill is finished, we’ll send updates and inform you of the next steps. The final email will notify you when your grill reaches our lab for the protective layer application. This is your chance to update your shipping address, but please wait until this stage to avoid confusion. (protection takes 2-3 business days)
Once the protective layer is applied, you’ll receive a shipping confirmation email with tracking information to follow your order to its destination.