Please Read Before Your Purchase
Before you buy
Know what
you’re buying
Everything that catches people out, in one place. Two minutes now and there’ll be no surprises later — for either of us.
Before you click buy
01
Check your shipping address twice
We ship to exactly what you type. A wrong address isn’t refundable, and a returned package means paying to send it again. Spot a mistake? Tell us straight away — once it ships we can’t change it.
02
Address changes aren’t guaranteed
We’ll always try if you catch it before dispatch, but orders move quickly and we can’t promise it. Once the package is gone, it’s gone.
03
Think about a backup kit
Your order includes one free molding kit. First impressions don’t always come out right, and a spare saves you weeks of waiting. Extra kits aren’t free, so it’s cheapest to add one now.
04
Silver 925 tarnishes
It’s the most affordable metal we offer and it’s beautiful, but body acids, alcohol and smoke all speed up tarnishing. If you want something that stays bright for years, go for a higher karat.
How long it takes
05
There’s no guaranteed date
Every piece is made by hand, one at a time, so we can’t promise a date. We work as fast as we can and push to have pieces out in under four weeks — and that work only begins once the lab has your approved impression, not the day you order.
06
Send your impression back within 30 days
We buy your gold the moment you order and your bench slot is booked, so the clock starts straight away. Past 30 days we can’t hold your materials or your price, and your order may be cancelled. Take your time with the impression — just don’t leave the kit in a drawer.
Two things only you can do
07
Your impression decides your fit
We build from the mold you send us, so an inaccurate mold means an inaccurate grill. We’ll walk you through it and we’ll ask for a redo if it isn’t usable. Learn it properly before you open the kit.
08
Your order confirmation form is required
It tells our jeweler exactly which teeth to cover. Without it, production can’t start — and not completing it isn’t grounds for a refund or cancellation. Here’s the form.
After you order
09
All sales are final
Once your kit ships — or we take your mold in person — there are no refunds, cancellations or free changes. Your piece is built for your teeth and fits nobody else, so it can’t be resold. That includes changing your mind about the style you picked.
10
Fit problems get fixed, not refunded
If it doesn’t sit right, we offer a complimentary refit and we’ll keep working with you until it does. Just tell us within 15 days of it arriving. How refits work.
How we treat each other
We are a small, self-funded team and we will always try to help you. All we ask is that you meet us halfway and keep it respectful — no yelling, no threats. Problems get solved much faster that way, and we’ve yet to meet one we wouldn’t try to solve.
If you’re ever unhappy, email us before you do anything else. A payment dispute removes our chance to put it right, and reversing a payment while keeping a handmade piece takes money from a very small business that has already paid for the gold, the labour and the shipping. Our full terms are in our cancellations policy.
That’s everything. If any of it raised a question, ask us before you order rather than after — we’d far rather talk it through first.
Still unsure? Email customerservice@easethebrand.com