Please do not place an order without careful consideration.

If a customer wrongfully initiates a chargeback while retaining the product, we reserve the right to file a police report in their jurisdiction to recover losses. Placing an order with the intent of disputing the charge while keeping the item constitutes theft and will be pursued accordingly. Do not place an order if you intend to start a chargeback fraudulently.

 

TIMEFRAME

Wondering what the process looks like, including timeframe? Click here to learn all about it.

 

REFUNDS/

CANCELLATIONS/

DISATISFACTION WITH CUSTOM PIECE

Final Sale, No Take-Backs

Once we ship your mold kit, that’s it — no refunds, no cancels, no “I changed my mind.”

Your grill is custom-made for your teeth. Don’t like the style you picked? Still yours. Doesn’t fit? We’ll help fix it, but no freebies or do-overs.

Bottom line: You order it, it’s yours forever.

 

REFUNDS/CANCELLATIONS

 

No Refunds Once the Kit Ships

Once we send your mold kit, it’s game on — no refunds, no cancels, no free changes.

Why? Because we’ve already put in work to get your custom grill started, and we’re not hitting undo.

 

Order Confirmation Policy
All custom grillz orders require a completed confirmation form. This form specifies which teeth to cover so our jewelers can begin production. If the form is not completed, we cannot move forward with your order. Please note that orders cannot be cancelled or refunded due to refusal to complete this form, as it is an essential step in the custom process.

 

Incorrect Shipping Address Policy

 

Check Your Address, We Don’t Know Where You Live

You type it, we ship it. If you put the wrong address, that’s on you — we don't know where you live... you do. 

 

• Your Job: Double-check your shipping info before you hit “buy.”

• Wrong Address = No Refund: If it ships to the wrong place because of a typo, that’s game over.

• Package Comes Back? You’ll need to pay for re-shipping.

• Catch It Fast: If you mess up your address, tell us immediately — once it ships, it’s locked in. Need to change? Fill this form out.

We’ll always ship to the info you give us, so make sure it’s right the first time.

 

SHIPPING ADDRESS CHANGES

Our team will make every effort to update your shipping address if requested before your order is processed for shipment. However, please note that we cannot guarantee the change will be successful, as orders may move quickly through our system. While we will do our best to assist, once the package has been dispatched, we are unable to alter the shipping address. It's always a good idea to double-check your details before completing your purchase to ensure timely and accurate delivery.

 

DENTAL IMPRESSIONS

Your Mold = Your Grill

We make your grill from the dental impression you send us. If your mold’s off, your grill’s gonna be off — that’s on you, not us.

We walk you through the whole “perfect mold” process, but if it’s not right, we’ll ask for a redo. Not because we’re bored — because we want it to actually fit your mouth.

Pro tip: Order more than one kit so if you mess one up, you’ve got a backup. And please, go through the right steps to fix it instead of getting mad at us for the mold you did.

 

TARNISHING OF SILVER925

 

Cheap Metal = Fast Tarnish

Silver925 is cute but it’s not immortal. Body acids, alcohol, smoke — they’ll all make it tarnish faster. That’s just science, not us. If you want something that stays shiny longer, go for higher quality metals.

 

ORDER CANCELLATION AFTER 30 DAYS

Upon receiving your mold, please complete your dental impression promptly and return it to our jewelers. If we do not receive your impression within 30 days, your order will be canceled, and we will be unable to honor it.

Unfortunately, this means you will forfeit 100% of your order amount, as materials are procured immediately after the order is placed. We understand this may seem strict, but price fluctuations, policy changes, and diminishing excitement necessitate this approach. In summary, take your time, but don’t delay too long. :) 

 

1 COMPLIMENTARY MOLDING KIT PER ORDER

Free Mold Kit (But Maybe Get a Backup)

Your order comes with a free dental impression kit — yay! Inside’s everything you need to make your mold.

If your first try flops (it happens), a backup kit will save you from waiting and keep your grill on track. Extra kits aren’t free though, so if you want one, add it to your cart now.

 

OUR POLICY ON TEMPERAMENT 

No Bully Policy

We don’t do drama. No yelling, no threats, no wild chargeback stunts. We’ll always try to help you, but you’ve gotta meet us halfway and keep it respectful.

You agreed to our No Refunds policy when you ordered. Starting a fake chargeback isn’t a “gotcha” — it just makes things messier for you.

We treat our customers well, but we’ll gladly hit the block button if you cross the line.

 

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