Please Read Before Your Purchase
Please do not place an order without careful consideration.
TIMEFRAME
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REFUNDS/
CANCELLATIONS/
DISATISFACTION WITH CUSTOM PIECE
Your piece will be a custom piece that is fitted to your own teeth and will not be eligible for a refund or cancellation or free changes. Even if you do not like the style that you have designed and we have made for you, we will not be able to cancel, refund or change this style. Even if it does not fit, we offer solutions for this and we will not be able to cancel, refund or change this style. Once you place your order, we cannot cancel or offer a refund.
REFUNDS/CANCELLATIONS
Once you place your order and we fulfill your impression kit, you are no longer eligible for a refund, cancellation or free of charge changes. This is because of the laborious efforts the EASE team takes to ensure we are doing our best to get your order taken care of.
If you truly want your order cancelled after we ship your impression kit, you will forfeit 75% of your funds to the EASE team.
Incorrect Shipping Address Policy
At EASE, we strive to ensure that all orders are processed and shipped accurately based on the information provided by our customers during checkout. To maintain a smooth and efficient process, we ask all customers to carefully review their shipping details before finalizing their purchase.
Please note the following regarding shipping addresses:
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Customer Responsibility: It is the customer’s responsibility to enter the correct shipping address at the time of checkout. Please double-check your address before submitting your order to avoid any delivery issues.
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No Refunds for Incorrect Addresses: If an order is shipped to an incorrect address due to customer error during the checkout process, we cannot offer a refund for the order. Once your order has been processed and shipped, it is considered fulfilled on our end.
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Lost or Undeliverable Packages: If the package is returned to us due to an incorrect address, we will notify you. At that point, the customer will be responsible for any additional shipping fees to resend the package to the correct address.
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Order Adjustments: If you notice an error in your shipping address after placing your order, please contact us immediately. While we will do our best to accommodate changes, once the order has been processed and shipped, no further changes can be made.
Our Commitment:
We commit to fulfilling and shipping all orders based on the information provided at the time of purchase. Our goal is to provide a positive shopping experience, and we are happy to assist with any questions or concerns regarding your order.
SHIPPING ADDRESS CHANGES
Our team will make every effort to update your shipping address if requested before your order is processed for shipment. However, please note that we cannot guarantee the change will be successful, as orders may move quickly through our system. While we will do our best to assist, once the package has been dispatched, we are unable to alter the shipping address. It's always a good idea to double-check your details before completing your purchase to ensure timely and accurate delivery.
DENTAL IMPRESSIONS
We do our best to walk you through the process of how to create the perfect dental impression, but mistakes happen. If the dental impression isn't correct, we will suggest doing another one so that we can get a proper fit for your grill. We assure you that we don't ask for new dental impressions for fun. This is to help get the proper fit for your grill. We also suggest ordering more than one dental impression kit to ensure we get a good impression from you.
TARNISHING OF SILVER925
Low quality metals will tarnish naturally due to body acid, etc and especially when exposed to alcohol or smoke. Please consider this when placing an order.
All updates are sent via email. If you do not receive an update via email, please check your junk folder. If there isn't an email in there from us, please feel free to check in on the status of your order.
ORDER CANCELLATION AFTER 30 DAYS
Upon receiving your mold, please complete your dental impression promptly and return it to our jewelers. If we do not receive your impression within 30 days, your order will be canceled, and we will be unable to honor it. Unfortunately, this means you will forfeit 100% of your order amount, as materials are procured immediately after the order is placed. We understand this may seem strict, but price fluctuations, policy changes, and diminishing excitement necessitate this approach. In summary, take your time, but don’t delay too long. :)
1 COMPLIMENTARY MOLDING KIT PER ORDER
Great news! Your order includes a complimentary dental impression kit. Inside this kit, you'll find all the tools necessary to complete your dental impression. We recommend adding an additional impression kit to your cart in case the first attempt doesn't go perfectly. This will expedite the process if you're unable to capture an accurate dental impression the first time. In this case, having more than one kit is beneficial! Please note that any additional molding kits purchased separately from your initial order will be at the customer's expense.
OUR POLICY ON TEMPERAMENT
ATTENTION
WE HAVE A NO BULLY POLICY.
Our team is dedicated to solving any issues or concerns in a respectful and timely manner. However, we will not tolerate bullying, harassment, threats, or inappropriate behavior, including baseless chargeback threats. We kindly ask that you reach out to us with a cooperative and communicative approach, and we will be more than happy to assist you.
Please remember that we have a clear No Refunds Policy, which you agreed to upon purchase. Attempting a chargeback without valid grounds not only violates the terms of our agreement but also misuses the chargeback system, which could result in unnecessary complications.
We value every customer and strive to provide excellent service, but we reserve the right to refuse service to anyone who engages in inappropriate behavior, including making threats or failing to respect our policies.
Thank you for your understanding.