FAQS

ATTENTION

WE HAVE A NO BULLY POLICY. OUR TEAM IS WORKING HARD TO SOLVE ANY ISSUES OR CONCERNS FOR YOU IN THE MOST RESPECTFUL MANNER AND WE WILL NOT TOLERATE BULLYING, HARASSMENT, THREATS, ETC. Please feel free to reach out to us at your most cooperative and communicative state and we will be happy to help!

 

We have the right to refuse service to anyone.

 

Please be sure to read our policies before your purchase to ensure a wonderful experience with us. 

 

*This is a general time frame but can be delayed due to jeweler workload, delay with receiving your dental impression, needing a new dental impression from you or postal delays.

 

 

 

 

MY GRILL DOESN'T FIT 

 

So you are having fitting issues with your order, right? We apologize since we know you might have been excited to receive your grillz and just simply put them on with no issues.

Sometimes this happens since your order is custom made to fit your teeth. We would like to suggest some adjustment steps that may fix any slight fitting issues.
We always aim to get your exact molds before manufacturing a grill order (hence why we are so annoying about getting the perfect dental impression), however, there are times slight expansion or contraction of the molds due to heat and humidity cannot be detected with visual inspection.

Luckily, these fitting issues are easily solvable by slightly tweaking the grillz. You will only need some pliers (preferably a pair of bend nose pliers) and a piece of thin cloth and simply adjust according to the following instructions:
You can watch this video or keep reading: https://www.youtube.com/watch?v=aJ0vQETVpRg&feature=shared
 
 
STEP ONE
Adjust the fang teeth first (if applicable). The other teeth can be adjusted if necessary once fangs start to fit perfectly.
 
STEP TWO
Use the thin cloth to cover the surface of the grillz to avoid scratches where pliers will be touching • Bend the back of the fangs inward if the grill is loose or bend it outward if the grill is too tight.
 
STEP THREE
Make sure that you are not applying too much pressure (scratch marks on gold would indicate that you are applying too much force/pressure). Simply use your judgment.
 
STEP FOUR
Try on the grill often while adjusting it so that you know exactly how much the grill needs to be tightened or loosened.
 
STEP FIVE
Adjust any other teeth that require adjustment once you have gotten the fangs to fit properly.
 
THAT'S ALL!
You should be able to adjust the grillz perfectly without returning it to us by carefully following the directions provided above.

If you have tried the above steps and the fitting issues persists, then please send the grillz back attached to the original mold that we shipped with the grillz. We also highly recommend grabbing a new molding kit and redoing your dental impression to send back as well.
You are more than welcome to grab this from anywhere that sells them but if you’d like to get one through us, click here.

Please note that this isn’t an expedited process. We will have to remove the protective layer, send the grill back to the jeweler for refitting, they will send it back to us, we will then add the protective layer and send it back to you!

 

Send to :

YOUR NAME - EASE

13351 RIVERSIDE DR 607

SHERMAN OAKS, CA 91423

 

 

 

 

 

 

 

   

 

 

Our jeweler is a separate entity from EASE. If you'd like to melt down your grillz for store credit, it will be identical to making a new purchase with a jeweler and then getting the grillz protected with us. These fees will be separate charges. Our protection fee is $150.