Issue With Fitting
Issue with fitting
Not sitting right?
We’ll fix it.
Refits are complimentary — your comfort is the whole point of the piece. Here’s what to try first, and how the refit works if you still need one. Every case is looked at individually, so the form is where you get your answer.
There is a time limit
This is the one thing on this page we can’t be flexible about, so please read it now.
15 days
to tell us about any fit or comfort problem, counted from the day your grill arrives.
5 days
to ship it back to us, counted from the day you receive your return label.
After those windows close we can’t remake, refit or adjust the piece. That isn’t us being difficult — teeth and gums shift naturally with wear, so past that point a refit no longer matches the mouth we built for.
Try this first
A lot of “it doesn’t fit” turns out to be “it’s new.”
Remember it hugs — it doesn’t snap
Metal doesn’t behave like plastic. Your PMG will never click into place the way a retainer does — it sits snug against the teeth. If you’re waiting for a click, it may already be fitting correctly.
Give it a few wears
Day one feels strange for everybody — it’s metal sitting on your teeth for the first time. Give it a full 24 hours of wear before you decide something is wrong. Most people stop noticing it well before that.
Use the fitting instructions from your box
They came with your piece and they genuinely work. Follow them before you decide something is wrong.
There’s a right way to adjust it
Metal has a little give, and small adjustments at home are fine — but there is a method, and forcing it is not it. Follow our step-by-step guide before you touch it with anything. If it hurts, stop. Adjusting it yourself is at your own risk: a piece that arrives bent or damaged can’t be repaired, and needs a full remake at extra cost.
How a refit works
Still not right? Here’s exactly what happens.
You fill in the fitting issue form
Tell us what’s wrong, in your own words. This is where your answer comes from — every refit is reviewed case by case, so the form is what tells us which route yours takes.
We send your return label and your instructions
We’ll tell you exactly what to put in the box. Sometimes we need a new dental impression and sometimes we don’t — it depends on your piece and on what’s wrong with it. Please wait for that answer before sending anything.
You ship it back within 5 days
Counted from the day your return label arrives. This is the window that closes fastest, so don’t sit on it.
Our lab removes the protective layer
This has to happen before any adjustment, and only we can do it safely. It’s what keeps the piece intact.
The jeweler adjusts it, then we rebuild it
A refit goes back into the line like a new piece, so it is not expedited and it takes about as long as the original did. We don’t rush this part — rushing is how pieces come back wrong twice.
Don’t post anything yet
Wait for your label and your instructions — a package that arrives before we’re expecting it only slows your refit down.
- Your PMG — always
- A new dental impression — only if we ask for one
Once your piece reaches us we’ll keep you posted at every stage. Thank you for trusting us with it.
Start your refitIn a hurry? You’re welcome to use a local jeweler instead — no hard feelings. Questions first? Email customerservice@easethebrand.com