Let's Confirm Your Order!
Step one of getting your grill made
Let’s confirm
your order
Before anything gets built, we need you to confirm exactly what you bought and where it goes.
Why we ask again
It’s the question we get most, so let’s clear it up.
“But I already told you what I wanted!”
You did — and we heard you. However you ordered, though, the person who builds your grill wasn’t part of it. They weren’t at the pop-up, they weren’t on the email, and they don’t see your checkout. Your piece is made by hand by our jeweler, and this form is the one thing that reaches their bench.
Think of it as the spec sheet for your piece. If a detail is on the form, it gets made that way. If it isn’t on the form, it doesn’t exist — not because we don’t believe you, but because the bench only has the paperwork.
What you’re confirming
Three things, and all three matter.
Exactly what you bought
Metal, color, how many teeth, every style and add-on. Not roughly — exactly. If what you see on the form doesn’t match what you remember buying, stop and tell us before you submit.
Where each piece goes
Which teeth, top or bottom, left or right. A design on the wrong tooth is still a design we made to order, so placement is on you to confirm.
Every question on the form
Read them properly rather than clicking through. Each one is there because somebody’s piece once came back wrong without it.
Ordered at a pop-up instead? Skip straight to the form
Confirm your order
Two things to know before you open the form.
Fill in a separate form for each person, using the same order number every time. One form can only describe one mouth.
Your order includes one complimentary molding kit. Ordering for more than one person? You’ll need an extra kit each — order another here.
Have your order number handy, and read every question before you submit. Not sure about something? Email customerservice@easethebrand.com first — it’s much easier to fix now than later.
