First Timer?

First Timer?

Here’s What You Need to Know Before Getting Your PMG

Welcome to the world of grillz! If this is your first time, here’s a full breakdown to help you understand exactly what you’re getting into — and how to get the best possible experience with your PMG (Protective Mouth Grill). Trust us, it’s better to know now than be surprised later.

 

TIMEFRAMES & POSSIBLE DELAYS

  • Standard turnaround time: 3–6 weeks once we receive your dental impression.

  • If you need a refit: Please note, refits go back into the production line and are treated like new pieces. That means the same timeline applies.

  • We do not rush remakes — it’s important your piece is done right.


FITTING IS EVERYTHING

  • Every mouth is different, and metal doesn't fit like plastic. It won’t “snap” like a retainer. It gently hugs the teeth.

  • Instructions are provided to help with your fit. If it feels off at first — don’t panic. Try the instructions.

  • Still not right? No problem. We’ll help you with a refit, but again — that takes time and patience.


UNDERSTAND METAL QUALITY

This is a luxury product. You get what you pay for.

  • Low-quality metal = low-quality experience. Don’t expect perfection if you choose the cheapest option.

  • Silver 925 is the most affordable but also the hardest and most prone to tarnish.

  • Gold plating looks great but can scratch, smudge, or wear off over time.

  • Solid gold (especially 24kt) is your best bet for a longer-lasting piece. It doesn’t tarnish and stays beautiful longer.


REAL TALK ON PLATING

  • Plating is a surface layer — it’s not forever.

  • If you wear your grillz while eating, brushing against utensils, using abrasive products, or even just from regular handling — you may notice fading or scratches.

  • That’s not a defect. That’s just how plating works.


COMMON FIRST-TIMER QUESTIONS

Q: Will my grill feel weird at first?
A: Yes. It’s metal on your teeth. That’s normal. You’ll get used to it within a few wears.

Q: My grill doesn’t feel like it “snaps” into place.
A: It’s not supposed to. It should sit snugly and comfortably — not click like Invisalign.

Q: My grill feels tight or slightly off.
A: That’s why we give fitting instructions. Try them. If it still feels off, reach out for a refit.

Q: Can I eat with it?
A: Nope. Never eat with your grill in. It will damage the piece and your real teeth.

Q: Can I return it if I don’t like it?
A: Custom pieces are final sale. We don’t do refunds, but we will work with you on fit issues.

 

HOW TO CARE FOR YOUR PMG

  • Remove when eating or drinking anything other than water.

  • Store in the case it came with.

  • Gently clean with a soft cloth after wearing.

  • Do not use harsh cleaners, toothpaste, or brushes.


 FINAL WORDS

Grillz are a statement piece, not a medical device or permanent dental work. They’re fun, flashy, and fly — but they come with responsibilities. If you're patient and follow the process, you’ll walk away with something that looks amazing and feels right.