First Timer?

First Timer?

Here’s What You Need to Know Before Getting Your PMG

Welcome to the world of grillz! If this is your first time, here’s a full breakdown to help you understand exactly what you’re getting into — and how to get the best possible experience with your PMG (Protective Mouth Grill). Trust us, it’s better to know now than be surprised later.

 

TIMEFRAMES & POSSIBLE DELAYS

  • Standard turnaround time: 3–6 weeks once we receive your approved dental impression and not from the time you place your order. This timer does not start until we receive your approved dental impression at the jewelers lab. If you have questions about this, let us know. 

  • If you need a refit: Please note, refits go back into the production line and are treated like new pieces. That means the same timeline applies.

  • We do not rush remakes — it’s important your piece is done right.


FITTING IS EVERYTHING

  • Every mouth is different, and metal doesn't fit like plastic. It won’t “snap” like a retainer. It gently hugs the teeth.

  • Instructions are provided to help with your fit. If it feels off at first — don’t panic. Try the instructions.

  • Still not right? No problem. We’ll help you with a refit, but again — that takes time and patience.


UNDERSTAND METAL QUALITY

This is a luxury product. You get what you pay for.

  • Low-quality metal = low-quality experience. Don’t expect perfection if you choose the cheapest option.

  • Silver 925 is the most affordable but also the hardest and most prone to tarnish.

  • Gold plating looks great but can scratch, smudge, or wear off over time.

  • Solid gold (especially 24kt) is your best bet for a longer-lasting piece. It doesn’t tarnish and stays beautiful longer.


REAL TALK ON PLATING

  • Plating is a surface layer — it’s not forever.

  • If you wear your grillz while eating, brushing against utensils, using abrasive products, or even just from regular handling — you may notice fading or scratches.

  • That’s not a defect. That’s just how plating works.


COMMON FIRST-TIMER QUESTIONS

Q: Will my grill feel weird at first?
A: Yes. It’s metal on your teeth. That’s normal. You’ll get used to it within a few wears.

Q: My grill doesn’t feel like it “snaps” into place.
A: It’s not supposed to. It should sit snugly and comfortably — not click like Invisalign.

Q: My grill feels tight or slightly off.
A: That’s why we give fitting instructions. Try them. If it still feels off, reach out for a refit.

Q: Can I eat with it?
A: Nope. Never eat with your grill in. It will damage the piece and your real teeth.

Q: Can I return it if I don’t like it?
A: Custom pieces are final sale. We don’t do refunds, but we will work with you on fit issues.

 

HOW TO CARE FOR YOUR PMG

  • Remove when eating or drinking anything other than water.

  • Store in the case it came with.

  • Gently clean with a soft cloth after wearing.

  • Do not use harsh cleaners, toothpaste, or brushes.


 FINAL WORDS

Grillz are a statement piece, not a medical device or permanent dental work. They’re fun, flashy, and fly — but they come with responsibilities. If you're patient and follow the process, you’ll walk away with something that looks amazing and feels right.